The Certainty Gap: What Employees Need Most From Leaders Right Now

Employees are craving something different from leaders right now: certainty.

Recorded on June 24, 2026.

New research from Perceptyx and Gallup shows that in moments of rapid change and ambiguity, trust in leadership, clear communication, and transparency have become some of the biggest drivers of engagement at work. At the same time, the accelerating impact of AI is creating both excitement and fear for employees who are wondering what these changes mean for their roles, careers, and future at work. When people do not know what is happening, their brains fill in the gaps, often with anxiety and worst-case assumptions.

Join LifeLabs facilitator Kathy Pearce and Ethena Chief People Officer Melanie Naranjo for a practical conversation on what today’s engagement data is telling us, why it matters, and how leaders can create more clarity, trust, and steadiness for their teams, even when answers are incomplete.

We’ll explore:

  • What the latest engagement research reveals about uncertainty, trust, and AI-related fear at work
  • Why certainty has become one of the most important leadership skills today
  • Simple ways leaders can create more clarity, calm, and connection on their teams