Updated July 1, 2025

Introduction

LifeLabs Learning (“LifeLabs,” “Our,” “We,” “Us”) trains executives, managers, and teams on the most essential workplace skills. This privacy and data collection policy will explain how our organization uses the personal data we collect from you when you use our website and/or our services.

We are committed to protecting your privacy. This Privacy Policy applies to the information and data collected by LifeLabs when you interact with us on our websites or through other channels (for example, by communicating with us or attending one of our events), and when you use our services. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your Personal Data. It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. If you do not agree with this Privacy Policy, you should not use our websites or our Services.

Customers may collect and manage Personal Data from their employees when using our Services. LifeLabs processes such data as a processor under the direction of our customers. Our customers, as data controllers, are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to collecting their employees or customers’ Personal Data. Please see the below section “Information We Collect and Process When You Use our Services” for more information.

We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification. Terms not otherwise defined in this Privacy Policy will have the meaning as set forth in the LifeLabs Rules of Engagement or LifeLabs Data Processing Agreement.  For the purposes of this Privacy Policy “Personal Data” shall mean any information relating to an identified or identifiable individual where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws (as defined in the LifeLabs Data Processing Agreement).

If you have any questions about this Privacy Policy or our treatment of your Personal Data, please contact us at dataprivacy@lifelabslearning.com.

What data do we collect?

LifeLabs Learning collects the following data:

• Name
• Email address
• Company
• Employment location
• Role within the company, including managerial status and worker type
• User activity
• Other optional information you may choose to provide

How do we collect your data?

We may collect any information, that you provide when you directly interact with us. We collect data and process data when you:

• Contact us, or book our services
• Voluntarily complete a customer survey, submit an inquiry form, or provide feedback.
• Sign up for any promotional events.
• Use or view our website.

LifeLabs Learning may also receive your data indirectly from the following sources:

• Business directories, databases, social media, and/or lead generation services.
• Referrals from other businesses and customers.

LifeLabs has a legitimate interest in processing names and email addresses provided by your employer when your employer has purchased our services. Processing that data allows us to provide you with the services, including communications with materials and information that are part of our services.

Each time you visit our website, we may automatically collect certain types of information. Some examples of automatic information we may collect are as follows:

• Your IP address, MAC address, browser type, operating system, device-identifying information, type of computer, and type of Web browser software, the specific webpages visited during your connection, and the domain name from which you accessed the Site.
• Information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other clickstream data.
• We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or e-mail may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to the Site or other sites.

We may use web beacons, match scripts, pixel tags or similar technologies that allow us to know if a particular web page was visited, an e-mail opened, or links in the email utilized.  In some instances, these technologies may allow us to match activities with particular users.

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.

How will we use your data?

LifeLabs Learning may use information about you for purposes described in this Privacy Policy or disclosed to you on the Site.  We may use information about you to:

• Process your order.
• Manage your account.
• For editorial and feedback purposes.
• To notify you about updates to our website or research.
• To respond to your inquiries.
• To take other actions in response to your inquiries or other website activities.
• Provide the services, including following up after workshops with helpful information.

 

How will we share your data?

Unless otherwise agreed, LifeLabs will not sell or disclose to third parties any personal information which you voluntarily provide to us, except as follows:

• We use third-party software platforms that help us with organizing contracts, scheduling the services, and communicating with you. To do that, we share customer data with those software providers. We ensure we only use platforms and software services that have at least the same level of privacy and data protection as LifeLabs. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements. If you would like more information about what software services and platforms we use to provide the services to you, please contact us at dataprivacy@lifelabslearning.com.
• To the extent necessary to comply with applicable laws or valid legal processes, such as in response to subpoenas or court orders.
• To protect the rights and intellectual property of LifeLabs.
• To investigate, prevent or take action regarding illegal activities, suspected fraud, violations of our policies, or as otherwise required by law.
• In urgent circumstances to protect LifeLabs or the personal safety of any individual.

 

How do we store  and retain your data?

LifeLabs securely stores your data using cloud-based storage, and in secure platforms such as HubSpot, Google Workspace, and Amazon Web Services. However, please be aware that no method of electronic storage can ever be 100% secure.

LifeLabs will keep your data while it is needed to provide the services we have contracted to provide to you, or until you request that your data be deleted or removed. If you request that your data be deleted prior to the services being completed, it may affect our ability to provide the services to you. Once this period has expired, data is deleted on demand and requestor will receive written confirmation from LifeLabs that associated data has been purged from our systems, including (but not exclusive to) CRM, email, and other internal databases.

Marketing

LifeLabs would like to send you information about our products and services that we think you might like, as well as those of our partner companies.

If you consent to receive marketing, you may always opt out at a later date.

You have the right at any time to stop LifeLabs from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click on the unsubscribe link located at the bottom of all marketing emails.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

The cookies are used to connect your computer with information stored about your online activity, searches and preferences both within the same website visit and from one visit to the next on the Site and/or other websites.  Some examples of this data include your account preferences, user specific information on pages accessed, searched terms or addresses entered, and previous visits to the sites.  We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your password for forums or blogs so you do not have to sign in every time you visit those areas, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our Site.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether.  If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you.  The Site does not control and does not guarantee the effectiveness of browser-based tools for managing cookies.

LifeLabs uses cookies in a variety of ways to improve your experience on our website and other client-facing applications, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – LifeLabs uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. Both first- and third-party cookies are used.
• Advertising – LifeLabs uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. LifeLabs sometimes shares some limited aspects of this data with third-parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

We also use Google Analytics to monitor activity on the Site.  To learn how Google Analytics collects and processes data, please visit:  “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners

 

We or our partners may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our Site by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

 

We may also use web beacons, which are electronic images that may be used on our websites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

 

How to manage cookies

You can set your browser not to accept cookies, and the LifeLabs website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Links to other websites

Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Do not track

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, LifeLabs and our website do not recognize DNT.

Children’s privacy

Under Age 13

Our website is not specifically directed toward children, and we do not knowingly collect personal information from persons under the age of 13 on our website without verifiable parental consent. If we learn that a child under the age of 13 has submitted personally identifiable information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).  If you become aware of any personally identifiable information we have collected from children under 13, please contact us at dataprivacy@lifelabslearning.com.

Under Age 18

Minors under 18 years of age may have the Personal Information that they provide to us through the Site deleted by sending an email to dataprivacy@lifelabslearning.com requesting deletion.  Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

General Data Protection Regulation (GDPR)

If you are located in the European Economic Area or the UK, please note that we only act as a data processor rather than a data controller. In this capacity, we process personal data strictly on behalf of and under the instructions of our clients, who are the data controllers.  We have made significant efforts to ensure we are in compliance with the General Data Protection Regulation (GDPR) and to help our customers comply with GDPR contractual obligations. To enter into LifeLabs Learning’s Data Processing Addendum (DPA), please contact dataprivacy@lifelabslearning.com to receive a copy for review and signature.

California Consumer Privacy Act (CCPA)

 

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), LifeLabs is providing the following details regarding the categories of Personal Information that we collect, use and disclose about California residents.  This CCPA Notice does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those individuals relates to their current, former, or potential role at LifeLabs. Under the CCPA, “Personal Information” is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. 

California Business Contact Information

If you are a California resident and we receive your Personal Information in the form of contact details from business events, for example as part of a business appointment (e.g., by exchanging business cards) or as part of any other form of collaboration, we may use your contact and business details to maintain our business contacts. For this purpose, we may transfer your contact details to our internal database.  Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), you have privacy rights with respect to your business contact Personal Information.

The processing activity may include the following categories of Personal Information:

• Your contact information (e.g., name, title, form of address or salutation, address, gender, telephone numbers, email address); and
• Details on your profession (e.g., job title, position, personnel number, place of work, branch office, department, qualifications).

This data processing is based on our legitimate business interests. We have a legitimate economic interest in maintaining contacts beyond the initial context and in using them to establish and develop a business relationship and to remain in contact with the parties concerned.

Such business contacts could also be easily processed in our email communications with you and then kept in typical business software, either centrally or on the electronic devices of our employees. 

California law provides you with the following rights with respect to your personal information:

• The right to know what personal information we have collected, used, or disclosed about you.
• The right to request that we delete any personal information we have collected about you.
• The right to correct inaccurate personal information about you.

We do not sell or share any of our data subjects’/consumers’ Personal Information, as defined by the CCPA.  California law requires us to identify, for the 12-month period prior to the date of this Privacy Policy, what information we may have “sold” or “shared” about you. For the 12-month period prior to the date of this Privacy Policy, we have not sold or shared any personal information about its business contacts.

Submitting Requests

California residents have the right to opt out of the selling and sharing of their Personal Information and to limit the use of their Sensitive Personal Information.  However, we do not sell or share Personal Information, and we do not use sensitive Personal Information for any additional purposes that are incompatible with the purposes listed above, unless we provide you with notice of those additional purposes.

You may submit requests to correct, delete, and know specific Personal Information and/or categories of Personal Information we have collected about you by emailing us at dataprivacy@lifelabslearning.com.

Verification of Your Identity

When you exercise these rights and submit a request to us, we or our partners will verify your identity by asking you to authenticate your identity via standard authentication procedures.  For example, we may ask for your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or bank account number used to make a purchase, or the date of your last purchase from us.  We also may use a third-party verification provider to verify your identity.

Non-Discrimination

If you make a request under the CCPA, we will not discriminate against you in any way.  For example, we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, or provide you with or suggest that you will receive a different level or quality of goods or services.

Automated Decision-Making

We generally do not use automated decision-making technology, as that term is defined by State Privacy Laws. If we make use of automated decision-making technology, you will be informed through a separate privacy notice.

Record Retention

We will retain your information for no longer than is reasonably necessary to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements   

Changes to our privacy policy

We may change this privacy policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our website. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you.

How to contact us

If you have any questions about LifeLabs’ privacy policy, the data we store about you, or you would like to exercise one of your data protection rights, please do not hesitate to email us at: dataprivacy@lifelabslearning.com.